Everything cafe owners ask.
Straight answers about setup, rewards, your customers and your data. Tap a question to see the answer.
Getting started
4 questions
Do my customers need to download an app?
No. Scanning your QR opens Hugever in their phone's browser. They can add it to their Home Screen if they like, and it works like an app.
Do I need a card machine, POS or any hardware?
No. You confirm visits on the phone or tablet you already have. Hugever works alongside whatever billing you use today. If your cafe gives coins, you type the bill amount when you confirm.
How long does it take to set up?
About two minutes. Sign up with your email, choose your reward, then download your QR poster from the app and put it on the counter. Customers can start checking in straight away.
What happens after the 7-day trial?
Nothing switches off. You keep using Hugever while we set up your plan together.
Rewards and customers
5 questions
How do you stop fake check-ins?
Nothing counts until you tap Confirm, face to face at the counter. Each customer can check in once a day at your cafe, and you can undo a visit within 2 minutes.
Can I change the reward later?
Yes. The reward name, visits needed, how many days a reward lasts, minimum bill and coin rates are all in Settings and can be changed any time.
Do rewards expire?
Yes, after a number of days you choose, anywhere from 1 to 365. New cafes start at 14 days. Customers see the expiry date on their phone.
Does it work on iPhone and Android?
Yes. It runs in the phone browser on both. Reward notifications work on Android, and on iPhone once the customer adds Hugever to their Home Screen.
How is Hugever different from a paper stamp card?
Customers can't lose it, stamps can't be faked because you confirm each visit, and you get a list of your regulars with their visit history. Paper cards give you none of that.
Running your cafe
3 questions
Will it work with slow internet?
Yes. The pages are small and load on mobile data. You and your customer both need a connection at the counter, because every visit is saved online the moment you confirm it.
Can my staff use it?
Yes. Your cafe has one login, so you can keep it open on the counter phone or tablet for whoever is on shift. Separate staff accounts are not available yet.
I have more than one branch. Can I use Hugever?
Yes. Set each branch up as its own cafe, with its own QR code and rewards. One dashboard for several branches is not available yet.
Data and privacy
2 questions
Who owns my customer list?
You do. You can see every customer, their visits and spend, and export the whole list as a CSV file any time.
What do you store about my customers?
Their name, mobile number, visits and rewards at your cafe, and a photo only if they add one. Customers can delete their account from their profile at any time.
Try it free for 7 days.
No hardware, no card machine, no app for your customers to download. If you have a phone, you're ready.
